1. Overview
At Aodaivietnam Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return policy to make the process as smooth as possible. Please review our return policy below to understand the conditions and procedures.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Timeframe: Returns must be requested within [30] days from the date of receipt.
Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
Proof of Purchase: A receipt or proof of purchase is required to process the return.
3. Non-Returnable Items
Please note that the following items are non-returnable:
Custom Tailored or Personalized Items: Any products that have been custom-tailored or personalized to your specifications cannot be returned.
Final Sale Items: Items marked as final sale or clearance are not eligible for return.
4. How to Return an Item
To return an item, please follow these steps:
Contact Us: Email us at [support@aodaivietnam.com] or call us at (207)-454-3668 to initiate a return. Provide your order number and reason for the return.
Receive Return Instructions: We will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
Pack the Item: Carefully pack the item in its original packaging to prevent damage during transit.
Ship the Item: Send the package to the address provided. We recommend using a trackable shipping service to ensure the return is received.
5. Refunds and Exchanges
Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow [5-10] business days for the refund to appear in your account.
Exchanges: If you wish to exchange an item for a different size or style, please contact us to discuss availability. Exchanges are subject to stock and availability.
6. Return Shipping Costs
Domestic Returns: The cost of return shipping for domestic orders is the responsibility of the customer unless the return is due to an error on our part or a defective item.
International Returns: For international returns, customers are responsible for all shipping costs and any applicable duties or taxes.
7. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us:
Aodaivietnam Store
Address: 8409 San Juan Ave, South Gate, CA 90280
Email: support@aodaivietnam.com
Phone: (207)-454-3668
8. Policy Updates
We may update our return policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.